By using this website (hereinafter: the “Website”), you (the “User” or “Users”) agree to the terms and conditions set forth below. These terms may be amended or updated from time to time and apply to all services provided, directly or indirectly, through the Website.

The website www.adam-hotels.com is the official website of Adam Hotels Ltd. (Company No. 515961209), located at 6 HaMelacha Street, Holon, as well as the companies listed at the end of these Terms and Conditions. The Website provides information about the chain’s hotels and allows Users to purchase hospitality packages for hotels operated and managed by the Company and/or its affiliates and/or third parties (hereinafter: the “Company”, the “Operator”, the “Adam Hotels Chain”, or the “Chain”).

These Terms of Use, together with the Privacy Policy, govern the use of the Website and constitute the legal basis for any interaction between the User and the Company.

By accessing, browsing, or using the Website, or performing any action on it, you, the User, confirm that you have read, understood, and unconditionally accepted these Terms of Use. You further acknowledge that you will not have any claims and/or demands and/or suits against the Operator, the Website, its owners, or any of their representatives, and you hereby waive any such claims in advance, except for those relating to breaches of the Operator’s obligations under these Terms.

If you do not agree to the following Terms of Use, you must refrain from using the Website, including registering on it.

These Terms and all texts on the Website are sometimes written in the masculine form for convenience only, but are intended for both men and women equally.

“Services,” as defined in this document, are the services and/or products sold on the Website. It is hereby clarified that the Company is not obligated in any way to maintain any range of services on the Website and may, at its sole discretion and at any time, change, replace, or remove services from the available selection.

1. Website Terms of Use
2. The User undertakes to use the Website and/or the services provided through it solely for personal, non-commercial purposes and subject to the Terms of Use.
3. Any User may place service orders on the Website provided they are legally competent to perform legal actions and are at least 18 years of age.
4. The Company reserves the right to deny access to service orders and/or to cancel purchases by Users whose behavior is inappropriate or does not comply with the Terms of Use or who attempt to interfere with the proper management of the Website and/or the Company, without prejudice to any other remedy available to the Company under any law.
5. The Company reserves the right to limit the quantity of services a User may order on the Website and/or to refuse account creation on the Website for the purpose of placing an order and/or to restrict and/or delete any existing User account for any reason.
6. The User declares that they acknowledge that the use of the Internet involves occasional interruptions beyond the Operator’s control, and the Operator shall not be liable for any disruptions or data loss during online transmissions. The Website may be unavailable from time to time for any reason, including maintenance, whether due to circumstances within or beyond the Operator’s control; access may be interrupted, disrupted, or even permanently discontinued. The User waives any claim and/or payment and/or loss incurred due to such occurrences.
7. The Operator has the right at any time to change and/or discontinue any feature and/or functionality and/or application and even general use of the Website. The Operator may also cease distribution of any information, alter or terminate any method of information transmission.
8. The Operator may, from time to time, perform upgrades and/or updates and/or changes and/or installations on the Website, at a frequency and manner determined solely at its discretion.
9. It is prohibited to operate or enable any computer application or any other means, including but not limited to software such as Crawlers, Robots, etc., for the purpose of searching, scanning, copying, or automatically retrieving content from the Website. This includes using such tools to create compilations, collections, or databases containing Website content.
10. The User hereby agrees not to link to the Website and/or the services via framing and/or use, promote, instruct, or assist in any unlawful, offensive, or harmful use of the Website and/or services, or use unauthorized methods or tools, including but not limited to bots or any other automated tools and/or using keywords appearing on the Website.
11. The User is strictly prohibited from impersonating others and/or using another person’s identification details and/or using another person’s payment method unlawfully.
12. These Terms apply to the use of the Website and its contents through any computer or other communication application (such as mobile phone, tablet, etc.). They also apply regardless of whether the Website is accessed via the Internet or any other communication network.
13. The User is prohibited from removing or separating from the Website and/or its content any restriction or indication of the Company’s proprietary rights.
14. The User undertakes not to perform any action that creates or may create a large load on the Website’s infrastructure.
15. The User is prohibited from copying, modifying, adapting, translating, referencing, reverse-engineering, converting binary code to source code, decompiling, or disassembling any part of the Website or its content, or displaying it to the public, creating derivative works, performing, distributing, making any commercial use, selling, renting, transferring, lending, processing, collecting, integrating with other software—of any material appearing on the Website and/or subject to the

2. Company’s proprietary rights.

The information is presented on the Website “as is” and the Company and/or the Website Operator and/or any of its owners and/or its representatives, including employees and officers, shall not be liable for the fitness of the information to the User’s needs and shall not be responsible for the User’s inability to use the information for any reason. The User agrees to be solely responsible for the way they use the information.

3. Third-Party Content and Electronic Links
4. The Website may contain links to websites that are not operated by the Operator (hereinafter: the “Links”). These Links are provided solely for the User’s convenience. The Operator has no control over such websites and assumes no responsibility for their content. The inclusion of Links on the Website does not constitute endorsement of the content of such websites nor any other relationship with such websites or their operators. The Operator makes no commitment regarding the functionality of the Links or that they direct to the intended websites.
5. The Operator reserves the right, at its sole discretion, to remove any Link from the Website and/or to add additional Links.
6. The inclusion of Links to other websites does not constitute encouragement to use and/or support for the content of those websites or any other connection with them or their operators.
7. The Operator is not responsible for the content of advertisements or promotions on the Website, and such materials shall not be considered offers and/or endorsements by the Operator.
8. The Operator is not responsible for any inaccuracies or errors regarding the information displayed on the Website, as some information originates from third parties, and the Operator does not guarantee the accuracy of such content. Users should be aware that they may be exposed to false and/or harmful and/or misleading and/or illegal content from third parties, and the Operator bears no responsibility in this regard.
9. Limitation of Liability
10. The information is provided on the Website “as is” for informational purposes only and does not constitute a recommendation and/or opinion and/or obligation on the part of the Operator. Any use of or reliance on the information is the sole responsibility of the User.
11. The User acknowledges that the images presented on the Website are for illustration purposes only and that differences may exist between how items appear on a computer screen and their actual appearance. The User also acknowledges that differences may exist between different rooms of the same hotel type. The User waives any claim or demand regarding this matter.
12. The Company shall not be liable for any damage, inconvenience, loss, expense, or distress that may be caused to the User, their property, or any third party, directly or indirectly, due to access to or use of the Website or its contents. In the event a judicial authority determines the Company has liability to the User despite the above, such liability, including for loss, damages, remedies, costs, and expenses, shall be limited to direct damages only caused by the Company, and the total cumulative liability shall not exceed the actual amount paid by the User for the service in question. The Company shall not be liable for any indirect, consequential, special, and/or punitive damages.
13. The User undertakes to indemnify the Company and/or its affiliated companies and/or their representatives for any loss, expense, cost, claim, or damage resulting from or related to a breach of these Terms by the User, including unauthorized use of payment methods and/or use not in accordance with the Terms of Use.

5. Ordering Services via the Website and Call Center
6. Services may be ordered through the Website and/or via the Company’s telephone reservations center as detailed on the Website.
7. After selecting the desired services, the User shall complete the order in accordance with the instructions on the Website. During the ordering process, the User must provide the Company with personal details and select a payment method from those listed on the Website, as updated by the Company from time to time at its sole discretion. It is clarified that without providing the required information, the User will not be able to complete a service order. The User must ensure that all details are accurate and complete to avoid issues or delays in the provision of the service. The Company shall not be liable for any damage resulting from incorrect or incomplete information provided by the User.
8. Payment for the services shall be made at the time of receiving the service, in cash and/or by credit card, directly at the relevant hotel. For bookings marked as “non-refundable,” payment shall be made at the time of booking. For other bookings not requiring prepayment, the Company reserves the right to request credit card details as security. If a User cancels a reservation in violation of the chain’s cancellation policy, the Company may charge a cancellation fee as detailed in the cancellation terms on the Website.
9. Upon completion of the reservation, a confirmation email will be sent to the User to the email address provided during registration or booking. The confirmation will include the booking details and confirmation number. Only receipt of this written confirmation shall be considered a valid reservation.
10. If after the reservation is completed, the Company discovers that one or more of the ordered services cannot be provided (e.g., out of stock), even if previously listed as available, the Company shall not be obligated to provide the service, and the User will not be charged for such unavailable service. In such a case, the Company will notify the User accordingly, and the User shall have no claim or demand in this regard.
11. The Company may update the prices listed on the Website at any time and without prior notice. The price applicable to an order is the price published at the time the order is placed. If prices are updated before the order is finalized, the User will be charged according to the updated prices.
12. Prices listed on the Website are in New Israeli Shekels (NIS) and include VAT. Prices shown on the English version of the Website do not include VAT and are intended for foreign citizens only. Israeli citizens placing an order via the English version will be charged VAT in addition to the quoted price.
13. Transactions on the Website are processed via an external clearing company. The User declares they shall have no claim against the Operator regarding errors or malfunctions related to the payment clearing process.
14. The Company is not responsible for the final amount charged to the User by the clearing company, including currency exchange fees or other financial charges.
15. Cash payments are subject to the Law for the Reduction in the Use of Cash, 2018.
16. The Company reserves the right, at its sole discretion, to reject a User’s service order request for any reason, and the User shall have no claim or demand against the Company in such cases.
17. Availability of rooms and services is subject to availability at the time of booking.
18. Changes to services ordered through the Website may only be made by contacting the Company’s customer service at +972-73-3977070 or by email at info@adam-hotels.com.
19. Transaction Cancellation Policy
20. A User who completes a service purchase through the Website may cancel the transaction in accordance with the provisions of the Israeli Consumer Protection Law, 1981 (hereinafter: the “Consumer Protection Law”).
21. To cancel a service order, the User must submit a cancellation notice to the Company including personal identification and transaction details. If the notice is given verbally, the User must provide additional identification as required under the Consumer Protection Law (hereinafter: “Cancellation Notice”).
22. The Cancellation Notice may be submitted to the Company via registered mail to 6 HaMelacha Street, Holon; via email to info@adam-hotels.com; via an online form on the Website; or by phone at +972-73-3977070.
23. It is clarified that an individual service included in a hospitality package cannot be canceled separately; only the entire package may be canceled.
24. The Company reserves the right to cancel service purchases at its sole discretion, including in cases of pricing errors. In such cases, the Company will notify the User in writing and refund any payment received.
25. The Cancellation Notice must be delivered within 14 days of the transaction date or the booking confirmation date (whichever is later), provided that cancellation occurs at least 7 business days before the service is scheduled.
26. A person with a disability, a senior citizen, or a new immigrant (as defined by law and subject to the Company’s right to request supporting documentation) may cancel within 4 months of the transaction or booking confirmation date (whichever is later), provided that the cancellation occurs at least 7 business days before the scheduled service date and that the transaction involved direct communication between the consumer and the business, including electronic communication.

Cancellation Fees

1. Transactions canceled by the User in accordance with Sections 6(E) and 6(F) above will not incur cancellation fees.
2. Notwithstanding Sections 6(E) and 6(F), transactions for regular-period services (not during weekends, holidays, or peak seasons) canceled up to two days before the service date will not incur cancellation fees.
3. Transactions canceled outside the timelines of Sections 6(E), 6(F), or 6(I) will be subject to a cancellation fee equal to the full value of the services purchased.
4. For services listed as “non-refundable,” the provisions of Section 6(I) do not apply. If such transactions are canceled not in accordance with Sections 6(E) – 6(F), the full amount paid will be retained.
5. The above does not derogate from the Company’s right to charge a cancellation fee of 5% of the transaction value or NIS 100, whichever is lower, subject to the Consumer Protection Law.
6. These cancellation terms apply only to remote transactions as defined in the Consumer Protection Law and do not apply to services purchased in person at hotels or through a sales/ travel agent.
7. Check-in and Check-out Times
8. Room check-in is available from 3:00 PM on all days of the week.
9. Room check-out must be completed by 11:00 AM on all days of the week, unless otherwise specified in the booking confirmation.
10. Early check-in and/or late check-out are subject to prior approval from hotel management and may incur an additional charge, subject to hotel occupancy.
11. The Company reserves the right to modify check-in and/or check-out times from time to time, depending on the hotel and the event schedule. Notification of such changes will be provided to the user upon booking confirmation.
12. Infants and Children

(a) Definitions: “Child” – an individual aged 2 to 12 years; “Infant” – an individual under the age of 2 years.

1. The Company’s hotels allow pets weighing up to 9 kg, subject to an additional charge of 60 NIS per stay. Bringing pets requires prior approval from the Company and signing a designated form. The weight restriction does not apply to guide dogs or service dogs.
2. Guests may not invite additional persons beyond those listed in the reservation without prior written consent from the Company. Bringing visitors to the hotel premises, whether for overnight stays or day visits, will incur an additional charge.
3. Guests may not remove any equipment from the guest rooms. Guests are required to bring their own towels for use at off-premises water sources.
4. Smoking is prohibited in the hotel premises, except in designated areas as specified by hotel management.
5. The user, on behalf of themselves and all accompanying guests, undertakes to maintain the integrity of the Company’s hotels and not to cause any damage, whether by act or omission, to the hotels or guest rooms, including all equipment therein. In the event of such damage, the payment method provided at the time of booking will be charged the full cost of the damages.
6. Promotions and Benefits
7. The Company, at its sole discretion, may offer promotions, benefits, discounts, and other offers on the website (collectively, the “Benefits”), and may discontinue or modify them at any time, without the need for prior notice.
8. The user is not entitled to any vested right to receive the Benefits published on the website. The Company reserves the right to offer Benefits to specific customer groups only (e.g., members of certain clubs), and is not obligated to extend such Benefits to all customers.
9. In the event of cancellation of a transaction for a service purchased as part of a promotion or by using a Benefit, the amount refunded to the user, if eligible, will be the actual amount paid (i.e., after the discount has been applied).
10. It is clarified that cancellation of a transaction for services sold under “special sale” terms and/or Benefits will be treated as a cancellation of the entire service package purchased.
11. Promotions and discounts may not be combined.
12. Direct Marketing
13. The Company offers users the option to receive newsletters, promotional offers, discounts, and marketing information from the Company and its affiliates, including advertisements as defined by the Israeli Communications Law (Telecommunications and Broadcasting), 1982 (the “Communications Law” and “Notices”).
14. The user’s consent to receive such Notices constitutes explicit consent to receive advertisements in accordance with the Communications Law.
15. By completing their details on the website, the user gives explicit consent to receive Notices through all electronic means, including automated dialing systems, email, text messages (SMS), and more.
16. The Company may send users, via electronic and technological means (including the email address provided, SMS, and other channels), documents related to bookings, including financial documents. These include, but are not limited to, booking confirmations, tax invoices, receipts, and any document the Company is legally required to provide under the Consumer Protection Law. Use of the website constitutes agreement to receive such documents electronically as stated in this section.
17. Discontinuation of Activity and Transfer of Rights
18. The Company reserves the right to suspend or terminate the website’s activity and/or service sales at any time, either temporarily or permanently, at its sole discretion. Users shall have no claim or demand against the Company in this regard.
19. The Company may sell and/or transfer the website or any part thereof, and assign its rights and obligations under these terms, including through sale or merger involving a change of control of the Company or its assets, to any third party.
20. General Provisions
21. These Terms of Use and any matters related to or arising from use of the website and/or purchase of services shall be governed by the laws of the State of Israel. The competent courts of the Tel Aviv district shall have exclusive jurisdiction over any disputes relating to these Terms of Use.
22. No conduct, waiver, omission, or delay by the Company in exercising any of its rights under these Terms or the law shall be deemed a waiver of any right or consent to any breach, nor shall it grant any extension or change to these terms, unless expressly made in writing.
23. Should any provision of these Terms be found by a court to be illegal or invalid, this shall not affect the validity of the remaining provisions, or of the unaffected parts of such provision.
24. The operator reserves the right to amend these Terms from time to time at its sole discretion and in any manner it sees fit. Continued use of the services constitutes acceptance of the updated and amended terms as they exist at that time.